Retail Supervisors

What the job involves

• Ensuring that customers receive prompt service and quality goods and services
• Responding to customers' inquiries and complaints about goods and services
• Planning and preparing work schedules and assigning staff to specific duties
• Interviewing, hiring, training, evaluating, dismissing and promoting staff, and resolving staff grievances
• Instructing staff on how to handle difficult and complicated sales procedures
• Examining returned goods and deciding on appropriate action
• Taking inventory of goods for sale and ordering new stock
• Ensuring that goods and services are correctly priced and displayed
• Ensuring safety and security procedures are enforced

Key values of workers in Retail Supervisors

• Relationships

  Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.

• Working Conditions

  Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.

• Support

  Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.

• Achievement

  Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.

• Recognition

  Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.

Top skills required for workers in Retail Supervisors

• Speaking

  Talking to others to convey information effectively.

• Service Orientation

  Actively looking for ways to help people.

• Critical Thinking

  Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

• Monitoring

  Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

• Social Perceptiveness

  Being aware of others' reactions and understanding why they react as they do.